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FAQs on Moving
Sherman Pereira, Crown Relocations,
Regional Director – Central and Eastern Europe

When is the best time to move?

The best time to move is when it’s right for you. However, there are some times of the year that are busier for the moving industry than others. The summer months (May – September) and the end of each month are periods of heavier demand.

When should I begin to contact companies about my upcoming move?

It is a good idea to contact the moving companies you are considering for your move with as much notice as possible. It is ideal to have companies provide an estimate five to six weeks prior to your desired move date. Try to select the moving company four weeks before your moving date. Be sure to sign the Estimate/Order for Service and confirm your packing, pick up and delivery dates.

What is an in-home survey?

Your professional removal consultant will come to your home to complete a visual survey of the belongings you plan to move. He or she has been trained specifically for this purpose and will be able to provide you with an accurate estimate. This will be based on a wide variety of factors, the two main ones being shipment volume and distance to destination. In addition, they will evaluate the need for professional services, such as packing and unpacking, appliance preparation, custom crating and storage. Your Consultant will need to look in cabinets, closets, under beds and any other area that the items to be moved are not visible.

In order to get an accurate estimate, all items that are going to be moved need to be taken into account. If you know that items you plan to move are out of view, point them out. In addition, if you have items you do not plan to move, point them out too. He or she will be able to pinpoint all of the potential costs and service requirements of your relocation.

Can I pack and move my plants?

Typically, it is not advisable to move your plants. Most professional movers will only accept plants, if the shipment is not going more than 180 kilometres and/ or delivery will be within 24 hours within the same country. In addition, if you are moving across borders quarantine or other restrictions may be applicable.

How should I move my jewellery and other valuable items?

It is recommended that you do not pack or ship your fine jewellery, precious metals, important papers (titles, tax forms, bank books, deeds, etc.), medical and dental records, prescriptions, coins, currency, stock certificates, notes and bonds. These items should be carried with you during your move.

Can I pack my own cartons?

For security reasons, many countries are no longer accepting shipments that were packed by the owner. In addition, any damage incurred to items you packed yourself may not be covered by transit protection. Therefore, it is suggested that you let the moving company pack your household items.

Will the packing crew use the original packing materials for my appliances?

If you have any of the original cartons and packing materials for your appliances or other household items, make sure that you inform your Crew Supervisor. He or she will inspect the materials to determine whether your goods will be safer using these or our own specialized packing materials

Why is Transit Protection necessary?

Your personal insurance policies (homeowners, renters or automobile policies) likely provide very limited, if any, coverage for your personal belongings Should there be any further questions on moving which are not covered above please do not hesitate to contact me at

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